Refund Policy
Our 24-hour hosting guarantee, refund process and cancellation arrangements.
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1. Our 24-hour hosting guarantee
Hostyvo offers a 24-hour money-back guarantee on the initial purchase of its Starter, Business or Professional shared hosting plan. Submit your refund request within 24 hours of the successful initial payment recorded on your invoice. Cancelling automatic renewal alone is not a refund request.
You may use the guarantee if the hosting does not meet your needs. We may ask for feedback, but technical fault-finding is not a prerequisite to making an eligible request. The guarantee applies to the hosting charge paid, including applicable refundable tax, rather than unrelated items on the same order.
2. How to request a refund
Open a billing ticket at https://my.hostyvo.com or email info@hostyvo.com from your registered email address. Include your order or invoice number, hosting domain, payment date and a clear refund request. You do not need to share your payment password or full bank-card details.
We assess the request against this Policy and explain any rejection. For approved requests, we aim to initiate the refund within 5–7 business days. Your bank or payment provider may need additional time to credit it. Refunds normally return to the original payment method; an alternative will be agreed only where that is unavailable.
3. Exclusions from the voluntary guarantee
The 24-hour guarantee does not cover renewal payments, domain registrations/transfers/renewals, issued paid SSL certificates, third-party licences, or separately priced setup, migration or other work already completed with your authorization. It does not create a refund entitlement for VPS, dedicated servers or products not listed in section 1.
Fraudulent purchases or deliberate abuse may be refused under the voluntary guarantee. Any decision must remain consistent with applicable consumer law. None of these exclusions removes a legally required refund or remedy for non-delivery, misdescription or deficient service.
4. Cancellation after 24 hours
You can request cancellation at any time. After the guarantee period, an ordinary change-of-mind cancellation does not automatically qualify for a refund or a prorated credit. We will still consider any contractual or statutory remedy that applies to your circumstances.
Tell us whether you want cancellation immediately or at the end of the paid period. Export your files, databases and email before the cancellation takes effect. An approved refund normally ends the refunded hosting service; we will communicate the closure arrangements so you can retrieve your data where practical.
5. Failed, duplicate or disputed payments
If a payment is duplicated, taken incorrectly, or received for an order we cannot supply, contact us so we can investigate and correct it. Your legal right to contact your bank or payment provider is unaffected. We may proportionately restrict a disputed service while ownership or payment fraud is investigated, but a payment dispute does not remove rights under applicable law.
