1. About Hostyvo and this agreement

Hostyvo is the trading name of Hostyvo is operated by Muktar Ali.. Our business address is Asraf Road, Malda, West Bengal 732208, India. Our website is https://www.hostyvo.com and our client portal is https://my.hostyvo.com. Contact us at info@hostyvo.com or +91 8967922455.
These Terms govern purchases and use of Hostyvo shared hosting. By placing an order, you agree to these Terms, including their Acceptable Use, Fair Usage & Resources, and Backup & Restore sections, and our separate Refund Policy. Our Privacy and Cookie policies explain our information practices. Your order identifies the plan, price, billing period and included features. Mandatory consumer rights remain unaffected.

2. Accounts and service activation

You must be legally able to enter a contract and provide accurate contact and billing details. If you act for a business, you must have authority to do so. Protect your passwords, enable available security features, and notify us promptly of suspected unauthorized access.
Hosting is activated after successful payment and any reasonably necessary fraud or order checks. An order is accepted when we confirm it. We will explain any activation delay and refund payments for orders we decline or cannot supply. Migration, domain connection and third-party approvals can require additional time.

3. Plans and Singapore hosting

Our shared hosting uses a third-party cloud platform. Singapore is the primary hosting location selected for these plans. CDN delivery, email, support, billing and backup processing may involve other locations; Singapore hosting does not mean every copy or processing activity remains in Singapore.

Manual backup tools are included in all three plans. The order and feature description govern any additional service purchased. An included feature does not override its technical limits or acceptable-use conditions.

4. Prices, renewal and cancellation

Plans above use annual billing. Applicable taxes and the total payable must be shown before payment. A monthly equivalent displayed for comparison does not create a monthly payment plan.
Keep your billing email current and review renewal invoices. Automatic payment applies only where you have authorized it through the checkout or payment method. Request cancellation through the client portal or support; specify whether you want immediate cancellation or cancellation at the end of the paid term. Download your data before cancellation takes effect. Refund eligibility is explained separately.
We will give reasonable advance notice of material changes affecting future renewals. A price change does not retrospectively alter an already-paid annual term, except for a legally required tax change.

5. Overdue accounts and data removal

We may suspend an overdue service after its payment due date and will normally send a billing notice. Suspension can prevent access to the website, email and control panel.
If payment remains overdue for 28 days after the due date, the service may be terminated and its website files, databases and mailboxes permanently deleted. This is a maximum retention period for an expired service, not a promise that suspended data will always be recoverable. Earlier deletion may follow your cancellation request or an urgent legal or security requirement. Separate billing or security records may remain where necessary under the Privacy Policy. Contact us before expiry if you need help exporting your data.

6. Customer content and security

You retain ownership of your content and authorize us and our service providers to store, transmit, cache and process it as necessary to deliver hosting. You must have the rights and lawful permissions needed for the content and data you upload.
Maintain your applications, themes, plugins and access permissions. SSL, malware scanning, CDN and DDoS protection help reduce risk but do not guarantee that a website cannot be compromised. Infrastructure or payment-platform compliance does not automatically certify your website or business as PCI compliant.

7. Support, migration and availability

Request technical support through the client portal or support@hostyvo.com. We aim to provide an initial reply within 24 hours; a reply time is different from a resolution time. Resolution depends on the issue and any third-party involvement. Emergency platform incidents are handled according to impact and urgency.
Support covers the hosting service and available platform tools. Custom programming, application repair, SEO and administration beyond the purchased service require a separate agreement. Free migration depends on compatibility and access to the original account. Keep an independent backup and test your migrated site before changing DNS. Zero downtime or zero data loss is not guaranteed.
We use reasonable efforts to maintain availability. Maintenance, network faults and security incidents can cause interruptions. No additional monetary service-credit scheme is created by these Terms; any express availability commitment in your order remains applicable.

8. Misuse, restrictions and termination

Use the service in accordance with the Acceptable Use and Fair Usage sections of these Terms. We may request corrective action, restrict a specific workload, or suspend or terminate a service where reasonably necessary to address a violation. We will normally explain the issue and give an opportunity to respond where practical. Urgent abuse, fraud, legal demands or threats to other users may require action without advance notice.
You may ask us to review a restriction through the complaints process. We will consider the available evidence and explain the outcome where disclosure is permitted. Refund rights are assessed under our Refund Policy and applicable law; suspension alone does not remove statutory rights.

9. Liability and governing law

We will provide the service with reasonable care and skill. To the extent permitted by law, Hostyvo is not responsible for indirect or consequential losses, including lost profits, caused by use or interruption of the service. This does not exclude liability for fraud, deliberate wrongdoing or anything that cannot lawfully be excluded, and does not remove remedies for a service we fail to supply as agreed.
These Terms are governed by the laws of India. Disputes may be brought before courts or consumer forums having jurisdiction under applicable law. Please contact us first so we can attempt to resolve the concern. Material policy changes will be communicated reasonably in advance unless an urgent legal or security change is necessary.

10. Acceptable Use — Website use and customer responsibility

Hostyvo hosting is for lawful websites and applications. Business sites, portfolios, blogs, stores and organizational websites can be hosted when their content, permissions and technical operation comply with these Terms. You are responsible for activity performed through your account and must promptly address a compromised website.

11. Acceptable Use — Prohibited content and activity

Do not use the service for fraud, phishing, impersonation, malware, spam, copyright infringement, unlawful disclosure of personal information, harassment, discriminatory hate, promotion of violence, sexual exploitation or pornographic content. Attempts to bypass security, access systems without permission or disrupt networks are prohibited.
Shared hosting must not run torrent/P2P services, game servers, proxy services, web spiders/indexers or unattended standalone daemons. Scheduled tasks must use the platform's supported control-panel facility. Offering free webspace or free hosted websites to third parties is not permitted under the underlying shared-hosting rules.

12. Acceptable Use — Storage and email

Do not operate a remote file host, cloud file-sync service or offsite backup repository. Hosting storage must serve the website or be necessary to its operation. Keep independent backup archives outside the hosting account. Follow the Fair Usage & Resources section of these Terms for limits.
Unsolicited messages, bulk-mail distribution and spam promotion are prohibited. Email sending quotas are technical ceilings and are not permission to conduct a mass-mail campaign.

13. Acceptable Use — Review and enforcement

Report suspected abuse to info@hostyvo.com with the subject “Abuse Report”. Provide the affected URL, a description and relevant evidence. We review reports and may seek clarification, request remediation, isolate a workload or suspend/terminate a service. Urgent risks may require immediate action; otherwise, we will normally give notice and a reasonable opportunity to respond. You may ask for a review through our complaints process. We disclose information to authorities only as permitted or required by law.

14. Fair Usage & Resources — What unlimited means

Unlimited features on Professional apply to ordinary website use within acceptable-use and platform conditions. They do not provide an unlimited dedicated server or permit unrelated file storage. Starter and Business have the quotas shown in the plan table in our Terms. Monitor usage in your control panel and contact support before you reach a quota.

15. Fair Usage & Resources — Storage, bandwidth and processing

Store website content and files required by the application, including legitimately private configuration files. Do not use hosting space for personal archives, unrelated downloads or external backups.
For websites distributing video, audio or other downloadable files, the infrastructure provider reserves the right to impose a 250 GB bandwidth limit per calendar month. That condition does not create a 250 GB cap on ordinary non-file-distribution website traffic.
“Autoscaling” and “No LVE Limits” describe the shared platform and do not guarantee a fixed allocation or unlimited dedicated CPU/RAM. The underlying published terms specify a maximum of 10% of the relevant server's processing capacity for shared hosting, with higher use at the provider's discretion. This is not a statement that your account receives a dedicated CPU core. Workloads affecting the platform may require optimization or a suitable alternative service.

16. Fair Usage & Resources — Database and mailbox limits

Each MySQL database is limited to 1,024 MB (1 GB). Unlimited databases refers to their number, not the size of each one. Each included standard mailbox has 10 GB storage. Starter permits five databases and five mailboxes; Business permits 50 of each; Professional has unlimited counts. Any higher mailbox-storage allocation requires a separately confirmed upgrade.

17. Fair Usage & Resources — Email sending

Authenticated SMTP has a ceiling of 8,000 messages per email address in 24 hours, with up to 10,000 total recipients and 2,000 unique recipients per day, and 100 recipients per message. A new mailbox is limited to 50 messages per day for its first seven days. PHP mail() has a 500-message daily ceiling and 5 MB message-size limit. These limits may be enforced by the platform and remain subject to anti-abuse controls.
Mailboxes not accessed for 100 consecutive days may be automatically removed under the platform's published conditions. Keep required mailboxes active and independently back up important email.

18. Fair Usage & Resources — Handling excess usage

Where practical, we will identify the affected workload and explain how to reduce usage, clear unnecessary files, correct a script or upgrade. We may restrict the affected feature or service when a quota is exceeded or immediate action is necessary to protect other customers. Your paid plan does not authorize activity prohibited by the Acceptable Use section of these Terms. Requests to review a restriction can be sent through the client portal.

19. Backup & Restore — Included backup service

Starter, Business and Professional currently include manual website and database backup tools in the hosting control panel. These tools allow you to create and download available backups; they do not mean Hostyvo automatically keeps a daily backup of every account.
Automatic daily or Timeline Backups are included only if expressly listed in your order or separately activated as a purchased feature. Where an automatic option is supplied, the confirmed service description must state its schedule, retention and restore scope. These Terms do not promise an unverified retention period.

20. Backup & Restore — Your independent backups

Maintain recent, independent copies of your website files, databases, email and other important information. Make a backup before migration, application updates, major content changes or cancellation, and test that it can be restored.
Download manual archives to your own device or an external storage service. Do not accumulate backup ZIP files or unrelated archives in your hosting account. Files needed for the live application's operation are different from a backup-storage repository.

21. Backup & Restore — Restoring data

Available restores depend on the backups that actually exist, their completeness and compatibility. A restore can overwrite newer files or database changes; confirm the target date and scope before proceeding. Website, database and email restoration are separate operations, and a website backup should not be assumed to include email.
Contact support if you need help. Any additional paid restoration work must be quoted and accepted before it begins. We cannot guarantee restoration of data that was never backed up, is corrupt, was excluded or is no longer retained.

22. Backup & Restore — Expiry, cancellation and incidents

Export your data before the hosting term ends. The 28-day maximum expired-service retention described in our Terms is not a backup service or guaranteed recovery window. After termination or deletion, recovery may be impossible.
Operational snapshots or infrastructure disaster-recovery copies maintained by a provider are not automatically a customer-accessible backup product. We will use reasonable care in any backup service expressly purchased; these Terms do not exclude remedies that cannot lawfully be excluded.

23. Contact and complaints

For billing or general questions, email info@hostyvo.com. For technical support, use support@hostyvo.com or https://my.hostyvo.com. Formal complaints and abuse reports may also be sent to info@hostyvo.com; see our Contact Us page.